Shipping Policy
UPDATE: Due to the worldwide Covid-19 outbreak, shipping delays are possible. These are out of our control, We apologize for any inconvenience caused.
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PROCESSING TIME
Our processing time for Satis Illuminatio including order verification, crafting, assembling, quality check, and packaging will be up to 3-6 days before shipping.
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SHIPPING TIME
Here's how long you should expect to wait to get your lovely Suncatchers!
*during COVID-19 situation, express shipping is not available.
| COUNTRY | SHIPPING | COST | DELIVERY TIME |
| U.S. | Standard Shipping | Free | 25-35 Business Days |
| Express Shipping | $3-5 USD | 4-15 Business Days | |
| U.K. | Standard Shipping | Free | 20-40 Business Days |
| Express Shipping | $3-5 USD | 3-5 Business Days | |
| Germany | Standard Shipping | Free | 20-35 Business Days |
| Express Shipping | $3-5 USD | 5-7 Business Days | |
| Australia | Standard Shipping | Free | 15-30 Business Days |
| Express Shipping | $3-5 USD | 3-15 Business Days | |
| Canada | Standard Shipping | Free | 30-40 Business Days |
| Express Shipping | $3-5 USD | 3-15 Business Days | |
| Italy | Standard Shipping | Free | 30-40 Business Days |
| Express Shipping | $3-5 USD | 3-15 Business Days | |
| France | Standard Shipping | Free | 20-30 Business Days |
| Express Shipping | $3-5 USD | 4-7 Business Days | |
| Rest of World | Standard Shipping | Free | >30 Business Days |
| Express Shipping | $3.49 USD | 16-35 Business Days |
*International shipping times may vary slightly depending on the country.
Note : Due to coronavirus (COVID-19), delivery times are taking longer than usual. Logistics may also be delayed. Contact us for the most up-to-date information and best practices.
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You may track your order here!
If your tracking number can't be found at the moment please wait patiently. The tracking information will be displayed within 5-7 days after the shipping company has sent out the package. If it's not available in the carrier's system yet, you may check back later.
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Please be Aware!
Some of the item is ready for self-pick up at the local post office [for some reason, the local post office in some country is not able to deliver the product to customer address] and customer need to pick up the package. The package will be held in the post office and waiting for pick up until certain time. If no one pick the package in the post office, they may return the package to us again. And we don't responsible for this. So, make sure that you are updated with the shipping information.